Salon Policies | The Vault Salon

Understanding Your Service Cost at VAULT Salon

At VAULT Salon, we understand that hair service pricing can often be confusing and hard to plan for. Our goal is to simplify this process, making it easier for you to budget and enjoy your experience without any surprises.

Transparent Pricing Structure

When you visit VAULT Salon, our pricing is structured to ensure clarity and fairness. At checkout, you'll notice your bill is itemized into two main categories:

Labor/Service: Our labor costs are calculated on a per-hour basis. This range is reflective of the time and expertise required for your specific service, ensuring you pay only for what you need.

Chemical Use/Disposal: To maintain our commitment to safety and the environment, chemicals are weighed out, and the exact cost of the usage and disposal is added to your ticket. This way, you're only charged for the exact amount used during your service.

Service Fee

Please note that a separate service fee applies to all transactions. This fee is independent of labor and material costs, ensuring that our pricing for these essentials remains transparent and fair.

We understand that every penny counts, which is why we're introducing an exclusive opportunity for our valued customers to save. By paying with cash or check, you can enjoy a generous 3% discount on your purchases.

Personalized Quotes

To further assist with your budgeting needs, we provide a personalized quote at the start of every visit. This ensures that you have a clear understanding of the expected costs based on the services you selected.

We are committed to providing exceptional service and transparency in all our interactions. Thank you for choosing VAULT Salon, where we strive to enhance your beauty experience with straightforward and understandable pricing.

Appointment Cancellation Policy

Your appointments are very important to VAULT Salon. We hold your appointments specifically for you and ask that if you must cancel or reschedule any appointment, you please provide us with 48 hours' notice.

If you must cancel with less than 48 hours' notice, or "no show" your appointment, 50% of the services booked will be charged.

Your cooperation helps us to fairly serve all clients who may be waiting for an appointment opening. Emergencies will be reviewed at VAULT Salon's discretion.

Please confirm acknowledgment of this policy.

VAULT Salon (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or engage with our marketing, including via SMS or email.

By accessing our website or using our services, you agree to the terms described in this policy.

1. Information We Collect

a. Personal Information You Provide

This may include:

Name
Email address
Phone number
Mailing address
Payment or billing details
Other information voluntarily submitted via forms, surveys, bookings, or communications

b. Automatically Collected Data

This may include:

IP address
Device/browser type
Operating system
Referring URLs
Pages visited and timestamps
Interaction data (clicks, bounce rate, etc.)

c. Cookies and Tracking Technologies

We use cookies, web beacons, tags, pixels, and similar technologies to:

Enhance site performance
Track campaign performance
Personalize your experience

You can manage cookies through your browser settings.

2. How We Use Your Information

We may use your information to:

Provide services or process transactions
Communicate updates, confirmations, and alerts
Send promotional messages via email or SMS (with consent)
Analyze site performance and user behavior
Improve our services, support, and communication
Comply with applicable laws and regulations

3. Communications: Email & SMS

a. Email Campaigns

We may use third-party providers to deliver newsletters, promotions, or transactional emails. These platforms may store and process personal information and track interactions such as open rates and link clicks.

Opt-Out: You may unsubscribe at any time by clicking the “unsubscribe” link in any marketing email.

b. SMS Messaging

If you opt in, we may send you SMS messages regarding appointments, promotions, or updates. These are sent via third-party SMS service providers who may store your phone number and delivery data.

By subscribing, you agree that:

Message and data rates may apply
Message frequency may vary
You can reply STOP to unsubscribe at any time

4. How We Share Your Information

We do not sell your personal information. We may share it with:

Service providers (e.g., hosting, email/SMS platforms, payment processors)
Analytics providers to track performance
Legal or regulatory bodies, when required by law
Successors in the event of a business sale, merger, or acquisition

5. Data Retention

We retain personal data as long as necessary to:

Fulfill the purposes described in this policy
Comply with legal or accounting obligations
Enforce our agreements

6. Your Rights

Depending on your location, you may have the right to:

Access or request a copy of your data
Request correction or deletion
Object to certain processing activities
Withdraw consent for marketing communications
Lodge a complaint with a regulatory authority

To exercise your rights, please contact us through our website or support channels.

7. Security Measures

We use physical, electronic, and procedural safeguards to protect your data. While we strive to maintain strong security, no method of transmission or storage is 100% secure.

8. Third-Party Websites

Our website may link to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing personal data.

9. Children’s Privacy

We do not knowingly collect or solicit data from anyone under the age of 13 (or 16 where applicable). If we become aware of such data, we will delete it promptly.

10. International Users

By using our services, you acknowledge that your data may be transferred to and processed in jurisdictions with different data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected by the “Last Updated” date. Your continued use of our website or services after changes indicates your acceptance.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us through our website or customer support.

full transparency

Salon Policies & Guidelines